This privacy policy describes how and when we collect, use, and share information if you purchase a product from us, contact us, or otherwise use our services through Etsy.com or the related sites and services.
This privacy policy does not apply to the practices of third parties that we do not own or control, including Etsy or third-party services that you access through Etsy. You can check Etsy's Privacy Policy to learn more about Etsy's privacy practices.

Information we collect
In order to fulfill your order, you must provide us with certain information (you have given Etsy permission to provide it to us), such as your name, email address, mailing address, payment information, and details of the product you ordered. If you contact us directly (for example when you place a custom order) you can also choose to provide us with additional personal information.

Why we need your data and how we use it
I rely on a number of legal bases to collect, use and share your information, such as:
where necessary to provide our services, such as when we use your information to fulfill your order, to resolve disputes or to provide customer service;
when you have given your explicit consent, which you can withdraw at any time, such as by signing up for our newsletter;
as necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
to the extent necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest to improve our services; and 2) Compliance with Etsy's Seller Policies and Terms of Use. We use your information as necessary to comply with our obligations under Etsy's Seller Policy and Terms of Use.

Information exchange and disclosure
The data of our customers is important to this company. We only share your personal information for very limited reasons and very specific situations, as follows:
Etsy. We share information with Etsy as necessary to provide you with our services and to comply with our obligations as set out in both Etsy's Seller Policies and Terms of Use.
Service Providers We engage certain trusted third parties to perform certain functions and provide services to our shop, such as delivery personnel. We will share your personal information with these third parties, but only to the extent necessary to provide these services.
Compliance with Laws. We may collect, use, store and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) compliance with our agreements, terms and policies; (c) preventing, investigating and addressing fraud and other illegal activities, security or technical problems; or (d) protect the rights, property and safety of our customers or others.

Data retention
We only keep your personal data for as long as is necessary to provide you with our services and as described in our privacy policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. In general, we keep your data for 7 years.

Your rights
If you live in certain areas, including the EU, you have a number of rights in relation to your personal data. While some of these rights are general, some rights are in certain, limited cases. We describe those rights below:
Access. You may be entitled to access and receive a copy of the personal information we hold about you. You can contact us via the information below.
Change, limit, delete. You may also have the right to change, restrict our use of, or delete your personal information. If there are no exceptional circumstances (such as where we need to store data for legal reasons) we will usually delete your personal data upon request.
Objection. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing communications after giving your explicit consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate reasons to continue to use that information or if it is necessary for legal reasons.
Complaints. If you live in the EU and would like to raise concerns about our use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact us
For the purposes of EU data protection law, we are the data controllers of your personal information. If you have any questions or concerns, you can contact us at info@hobbydingen.com.